Lean manufacturing is an enterprise management concept based on the constant search, reduction or elimination of losses. Losses are understood to mean those actions, processes or operations that consume resources (human, temporary, material, etc.), but do not add value to the end or intermediate consumer.

Lean manufacturing changes the approach to managing the enterprise’s efficiency from extensive (working more and faster) to intensive (working more efficiently, that is, doing only what is necessary and not doing what can be done without).

Professionals with lean competencies will be able to increase the efficiency of departments or enterprises as a whole without attracting large investments. The relevance of lean management methods is growing because traditional management methods have already reached their peak, further business development will increasingly focus on intensive development and lean improvement methods.

They understand customer focus as the ability to work with customer requests, the ability of the company and employees to timely determine the desires of customers in order to satisfy them with their products or services with maximum benefit. This competency has become critical to the success of companies, competition for consumers is growing all the time, and all employers want to see customer-oriented employees. In the second half of the 20th century, the concept of an internal client appeared, i.e. an intermediate consumer located further along the production chain within the same company. Possession of this competency allows you to accurately understand the client’s request and offer the most suitable solution for him, as well as to build the production and service process more rationally, eliminating the stages that are not important for the client.