They understand customer focus as the ability to work with customer requests, the ability of the company and employees to timely determine the desires of customers in order to satisfy them with their products or services with maximum benefit. This competency has become critical to the success of companies, competition for consumers is growing all the time, and all employers want to see customer-oriented employees. In the second half of the 20th century, the concept of an internal client appeared, i.e. an intermediate consumer located further along the production chain within the same company. Possession of this competency allows you to accurately understand the client’s request and offer the most suitable solution for him, as well as to build the production and service process more rationally, eliminating the stages that are not important for the client.

Environmental thinking is focused on achieving harmony between business and the environment. A business cycle is already developing from creation to disposal of a product, and not just its sale and consumption. Environmental thinking puts health and sustainable development at the top of the list.

The importance of environmental thinking is increasing due to the fact that industrial development has reached the limit and all further models of sustainable growth of society, the economy and business should be built on the basis of mutual interests with nature, the ecosystem, its maintenance and development.

Specialists with environmental thinking skills will be able to solve such problems as: respect for resources, achieving zero emission of harmful substances into the environment, waste management and use of secondary resources

Intersectoral communication consists in understanding technologies, processes and the market situation in various related and non-adjacent industries, cross-functional and cross-disciplinary interaction. More and more advanced products are created at the junction of different industries and specialists need the ability to understand several areas of knowledge at the same time. This competency allows you to learn faster, take the best from different fields, and through this mutual enrichment, ensure development within your field. Those with such competence can create unexpected, unique, breakthrough solutions.

Lean manufacturing is an enterprise management concept based on the constant search, reduction or elimination of losses. Losses are understood to mean those actions, processes or operations that consume resources (human, temporary, material, etc.), but do not add value to the end or intermediate consumer.

Lean manufacturing changes the approach to managing the enterprise’s efficiency from extensive (working more and faster) to intensive (working more efficiently, that is, doing only what is necessary and not doing what can be done without).

Professionals with lean competencies will be able to increase the efficiency of departments or enterprises as a whole without attracting large investments. The relevance of lean management methods is growing because traditional management methods have already reached their peak, further business development will increasingly focus on intensive development and lean improvement methods.