They understand customer focus as the ability to work with customer requests, the ability of the company and employees to timely determine the desires of customers in order to satisfy them with their products or services with maximum benefit. This competency has become critical to the success of companies, competition for consumers is growing all the time, and all employers want to see customer-oriented employees. In the second half of the 20th century, the concept of an internal client appeared, i.e. an intermediate consumer located further along the production chain within the same company. Possession of this competency allows you to accurately understand the client’s request and offer the most suitable solution for him, as well as to build the production and service process more rationally, eliminating the stages that are not important for the client.

Environmental thinking is focused on achieving harmony between business and the environment. A business cycle is already developing from creation to disposal of a product, and not just its sale and consumption. Environmental thinking puts health and sustainable development at the top of the list.

The importance of environmental thinking is increasing due to the fact that industrial development has reached the limit and all further models of sustainable growth of society, the economy and business should be built on the basis of mutual interests with nature, the ecosystem, its maintenance and development.

Specialists with environmental thinking skills will be able to solve such problems as: respect for resources, achieving zero emission of harmful substances into the environment, waste management and use of secondary resources